FAQ

The questions that actually come up in the first meeting.

Including the uncomfortable ones about failure modes, accountability and whether any of this is proven yet. Short answers here; the detail is in the docs.

18 answersNo hedgingUpdated per release

run_8f21c4 · agent graph · PM4 10 nodes · 1 approval gate
01 · orchestrator ingest.grade_target ✓ SUCCEEDED 02 · orchestrator twin.simulate ✓ SUCCEEDED 03 · pulp_stock stock.refine ✓ SUCCEEDED 04 · wetend_chem wetend.dose ✓ SUCCEEDED 05 · form_press form.headbox ✓ SUCCEEDED 06 · form_press press.nip ✓ SUCCEEDED 07 · dry_coat dry.steam ✓ SUCCEEDED 08 · defect_inspect inspect.web ✓ SUCCEEDED 09 · orchestrator approve.human ◆ APPROVAL 10 · quality_conf reel.qualify ✓ SUCCEEDED

Live example: Grade change PM4 · 135 gsm kraftliner → 110 gsm testliner, no break, ≤14 min off-spec

FAQ

Platform and deployment

The questions mill managers and process engineers actually ask in the first meeting.

It is a supervisory autonomy layer for paper machines. Nine agents and an orchestrator perceive the web, plan a run, rehearse it on an as-run digital twin, act inside limits the mill sets, and record every decision.

FAQ

Safety, data and commercial

The questions mill managers and process engineers actually ask in the first meeting.

Models are pinned per machine. A candidate must pass historical replay, evaluation gates and shadow mode before promotion, and rollback is a single command.

Run timeline

The run behind most answers

When an answer refers to "a run", this is the one it means.

run_8f21c4 PM4 · 6.8 m trim · 1,180 m/min SUCCEEDED
  1. 01 ingest.grade_target SUCCEEDED 0.8 s

    Mill Orchestrator — Pulled the 110 gsm testliner spec, customer tolerances and the standing energy budget from mill MES; locked the target envelope for the run.

  2. 02 twin.simulate SUCCEEDED 34 s

    Mill Orchestrator — Simulated 48 candidate transition recipes on the as-run paper-machine twin — forming, press, dryer and calender — and ranked them on off-spec tonnes, break risk and steam.

  3. 03 stock.refine SUCCEEDED 2 m 10 s

    Pulp-and-Stock — Stepped refiner specific edge load 1.9 → 1.4 Ws/m and pushed freeness toward 412 CSF while consistency held at 3.4%.

  4. 04 wetend.dose SUCCEEDED 1 m 26 s

    Wetend-and-Chemistry — Retention aid trimmed to 214 g/t and sizing to 1.1 kg/t against live charge and turbidity; first-pass retention recovered to 78% inside 90 seconds.

  5. 05 form.headbox SUCCEEDED 1 m 05 s

    Form-and-Press — Re-cut the slice profile across 78 actuators and set jet-to-wire to 0.994 to hold formation index through the basis-weight ramp.

  6. 06 press.nip SUCCEEDED 48 s

    Form-and-Press — Nip load reduced 620 → 540 kN/m to protect the lighter web; post-press dryness landed at 47.1%.

  7. 07 dry.steam SUCCEEDED 3 m 18 s

    Dry-and-Coat — Re-phased the steam schedule across 6 dryer groups and rebalanced the hood; reel moisture converged to 7.4% ±0.19 2σ at 6.1% less steam than the standing recipe.

  8. 08 inspect.web SUCCEEDED continuous

    Defect-and-Inspect — 18 line-scan cameras streaming; two edge-crack precursors detected at the drive side and cleared by a 40 kN/m nip trim before either propagated.

  9. 09 approve.human APPROVAL 52 s

    Mill Orchestrator — Speed ramp 1,180 → 1,245 m/min exceeded the site autonomy threshold. Held for the machine tender; approved by J. Okonkwo at 04:57:12.

  10. 10 reel.qualify SUCCEEDED 1 m 31 s

    Quality-and-Conformance — Reel R-24188 released: full genealogy written (furnish, chemistry, CD profiles, defect map, operator actions) and checked against grade spec.

Tool calls

The agent shows its work

Every tool invocation, argument and result is written to an immutable, human-readable log — and every reasoning step is expandable. Nothing about a run is hidden from the mill.

tool-call stream · run_8f21c4
  1. 04:51:04mes.read_orders({ machine: "PM4", next_grade: "TL-110" })
  2. 04:51:04ok spec locked · basis 110 g/m² · moisture 7.4% ±0.5
  3. 04:51:05twin.simulate({ candidates: 48, horizon: "18 min" })
  4. 04:51:39ok best recipe #31 · est. off-spec 6.4 t · break risk 0.07
  5. 04:51:40policy.evaluate({ recipe: 31, autonomy: "L3" })
  6. 04:51:40ok 9 writes permitted · 1 write requires human approval
  7. 04:51:41dcs.write_setpoint({ tag: "REF4.SEL", from: 1.9, to: 1.4 })
  8. 04:53:51ok freeness 388 → 412 CSF · consistency 3.4%
  9. 04:53:52chem.dose({ retention_aid: "214 g/t", sizing: "1.1 kg/t" })
  10. 04:55:18ok first-pass retention 71% → 78%
  11. 04:55:19dcs.slice_profile({ actuators: 78, jet_to_wire: 0.994 })
  12. 04:56:24ok formation index 84 · CD basis 2σ 1.7 g/m²
  13. 04:56:25vision.stream({ cameras: 18, model: "webdefect-v7" })
  14. 04:56:41precursor: edge crack risk 0.62 · drive side · 1,412 mm
  15. 04:56:42dcs.nip_load({ delta: "-40 kN/m", zone: "press-2" })
  16. 04:56:58ok edge crack risk 0.62 → 0.09 · web stable
  17. 04:56:59approval.request({ action: "speed_ramp", to: "1245 m/min" })
  18. 04:57:12ok approved by J. Okonkwo (machine tender) · logged
  19. 04:58:44mes.log_reel({ reel: "R-24188", genealogy: "full" })
  20. 05:02:46ok run complete · 11m42s · off-spec 6.2 t · breaks 0

Reasoning trace

Plan → thought → action → observation, exactly as the orchestrator recorded it.

GoalMove PM4 from 135 gsm kraftliner to 110 gsm testliner with zer…

Move PM4 from 135 gsm kraftliner to 110 gsm testliner with zero breaks and under 14 minutes of off-spec production.

PlanSimulate the transition on the twin first. Lead with stock and…

Simulate the transition on the twin first. Lead with stock and chemistry so the furnish is right before the basis weight ramps, then trim forming and press, then re-phase drying. Watch the web continuously; hold the speed ramp for a human.

ThoughtThe standing recipe drops basis weight and speed together. On …

The standing recipe drops basis weight and speed together. On the twin that produces a 3-minute moisture excursion because the dryer section unloads faster than the steam schedule can follow. Sequencing the steam re-phase ahead of the basis-weight ramp removes it.

Actiontwin.simulate(candidates=48) → recipe #31 re-phases steam 40 s…

twin.simulate(candidates=48) → recipe #31 re-phases steam 40 s before the basis-weight ramp and holds nip load until post-press dryness confirms.

ObservationRecipe #31 estimates 6.4 t off-spec against 9.8 t for the stan…

Recipe #31 estimates 6.4 t off-spec against 9.8 t for the standing recipe, with break risk 0.07. Two candidates scored lower on steam but raised break risk above the 0.15 site limit and were discarded.

ActionExecute recipe #31 under autonomy level L3: nine setpoint writ…

Execute recipe #31 under autonomy level L3: nine setpoint writes permitted, speed ramp routed to the machine tender.

ObservationEdge-crack precursor at 1,412 mm drive side at 04:56:41. Nip t…

Edge-crack precursor at 1,412 mm drive side at 04:56:41. Nip trim of −40 kN/m in press-2 cleared it in 16 s without a break.

OutcomeRun complete in 11 m 42 s. 6.2 t off-spec, zero breaks, 6.1% l…

Run complete in 11 m 42 s. 6.2 t off-spec, zero breaks, 6.1% less dryer steam than the standing recipe. Reel R-24188 released with full genealogy.

Autonomy

Four levels, set per agent and per tag

A mill does not go from manual to unattended in one step. Pulpum makes the level explicit, auditable and reversible at any time.

Autonomy levels and the human role at each
LevelWhat the agent doesWhat the human doesTypical time to reach
L1 · AdvisoryRecommends setpoints and explains whyEnters every change manuallyWeek 1
L2 · SupervisedProposes a write; it executes on approvalApproves each write in the HMIWeek 3–6
L3 · BoundedWrites inside tag, rate and magnitude limitsApproves ramps and grade releasesMonth 2–4
L4 · UnattendedRuns the envelope without promptingSets the envelope; reviews the shift recordMonth 6+ [ASPIRATIONAL]
Guardrails

An agent that can move a nip needs a leash

Pulpum writes to production equipment. Every capability is scoped, every write is policy-checked, and every action is written to an append-only audit log the mill owns.

  • Bounded action space. Each agent can only write to an explicit tag allow-list, inside per-tag rate and magnitude limits.
  • Policy engine before every write. Autonomy level, shift, grade, interlock state and operator presence are all evaluated before a setpoint moves.
  • Human-in-the-loop gates. Anything above the site threshold — speed ramps, grade releases, safety-adjacent moves — waits for a named approver.
  • Immutable audit log. Append-only, hash-chained, exportable, and retained on the mill's own storage.
  • Hard fallback. Loss of the edge node, the network or the model returns control to the DCS's last known-good state within one scan cycle.
  • Tenant and IP isolation. Furnish recipes, grade models and defect libraries never cross a customer boundary. On-prem deployment available.

Compliance posture

Compliance and certification status
StandardScopeStatus
SOC 2 Type IICloud control plane RUNNING In progress [ASPIRATIONAL]
ISO 27001Company-wide ISMS QUEUED Planned [ASPIRATIONAL]
IEC 62443Mill-edge OT security RUNNING Design-aligned
GDPROperator data SUCCEEDED Compliant
ISO 9001 / FSCQuality + chain of custody records SUCCEEDED Supported

Read the security overview

Failure modes

What happens when things go wrong

The table people ask for after the first ten minutes.

What happens when things go wrong
FailureDetectionAgent behaviourMachine impact
Sensor lossSignal staleness checkStop writing affected loopRuns on existing control
Camera desyncFrame timestamp driftDegrade to reduced camera setReduced defect coverage
Model confidence collapseConfidence below thresholdFall back to advisoryNo autonomous writes
Edge node failureHeartbeat lossDCS retains controlNone
Network lossControl-plane unreachableLocal buffer, continue at current levelNone
Policy violationPre-write limit checkRefuse and escalateNone
Twin divergencePrediction error vs reel dataWiden risk margins, request reviewMore conservative moves
Human overrideOperator actionYield immediately, log the reasonOperator in control
Pricing

Priced per machine, per mill, per group

Land on one workflow with a measurable baseline. Expand by machine, module and autonomy level. Outcome components available on broke, breaks and energy.

Billing period
Machine $16,000 per paper machine / month · billed monthly

Wet-end, forming and drying control or web inspection for a single machine. For mills validating ROI on the wedge.

  • One machine, one agent module
  • Mill-edge inference node included
  • QCS + DCS read, guarded write
  • Run log, audit trail, reel genealogy
  • Business-hours support
Start a pilot
Enterprise Custom land $700k – $9M ACV

Multi-site groups standardising on Pulpum, with custom grade, furnish and tolerance models.

  • Multi-site fleet management
  • Custom grade / furnish / tolerance models
  • Mill edge fleet with air-gapped option
  • Group autonomy policy and approval chains
  • SLAs, SSO/SCIM, dedicated engineer
Contact us
Integrations

It speaks mill, not cloud

Pulpum reads and writes through the systems already on the floor. No rip-and-replace, no parallel historian, no new HMI to learn.

QCS

Valmet IQ, ABB 800xA QCS, Honeywell Experion MX

Profiles, scans, lab results

DCS

ABB 800xA, Valmet DNA, Honeywell Experion, Siemens PCS 7

Setpoint reads and guarded writes

Web inspection

WIS/WMS line-scan, IR and transmission cameras

Frames, defect maps, break replays

Mill MES

SAP PP/QM, ABB cpmPlus, custom historians

Orders, grades, reel genealogy

Historian

OSIsoft PI, Aspen IP.21, InfluxDB

Time-series backfill and replay

Robotics

NVIDIA Isaac, winder and wrapper PLCs

Reel, roll and clamp-truck motion

Identity

Azure AD, Okta, on-prem LDAP

SSO, RBAC, named approvers

Edge

NVIDIA Jetson Orin, IGX, on-prem GPU

Sub-100 ms inference at the machine

See all integrations

Enterprise

Standardise autonomy across the group

One policy model, one audit trail, one benchmark across every machine in every mill — with the grade and furnish models kept private to each site.

Talk to sales Enterprise details

  • SSO, SCIM and role-based access down to the tag level
  • Group-wide autonomy policy with per-site override and approval chains
  • Cross-mill benchmarking on broke, breaks, steam and first-pass quality
  • VPC, on-prem and fully air-gapped mill-edge deployment options
  • 99.5% control-plane SLA; edge autonomy survives control-plane loss
  • Dedicated deployment engineer and quarterly model review per site
From the control room

What machine tenders say

Autonomy earns trust one shift at a time. These are design-partner quotes from pilot deployments [ASPIRATIONAL].

"The first thing that convinced the crew wasn't the control — it was the log. You can scroll back and see exactly why it dropped the nip. Nobody argues with a timestamp."

Machine tender · PM4 · Nordkraft Mills

"We had two people who could do a clean 135-to-110 transition. One retired in March. The twin now does the sequencing and the second one supervises it."

Production manager · Aurora Board

"Break prediction was the wedge. Ninety seconds of warning is the difference between a nip trim and four hours of threading."

Process engineer · Ternvik Paper
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