Customers

Mills that decided craft alone would not scale.

Every mill on this page had the same problem in a different order: a retiring paper-maker, an energy target, a break rate nobody could explain, or a customer complaint they could not trace. All names and figures on this page are design-partner engagements [ASPIRATIONAL — pre-launch].

6 design partners4 grade families3 continents

run_8f21c4 · agent graph · PM4 10 nodes · 1 approval gate
01 · orchestrator ingest.grade_target ✓ SUCCEEDED 02 · orchestrator twin.simulate ✓ SUCCEEDED 03 · pulp_stock stock.refine ✓ SUCCEEDED 04 · wetend_chem wetend.dose ✓ SUCCEEDED 05 · form_press form.headbox ✓ SUCCEEDED 06 · form_press press.nip ✓ SUCCEEDED 07 · dry_coat dry.steam ✓ SUCCEEDED 08 · defect_inspect inspect.web ✓ SUCCEEDED 09 · orchestrator approve.human ◆ APPROVAL 10 · quality_conf reel.qualify ✓ SUCCEEDED

Live example: Grade change PM4 · 135 gsm kraftliner → 110 gsm testliner, no break, ≤14 min off-spec

Design-partner mills

Nordkraft Mills Aurora Board Ternvik Paper Cascadia Tissue Valle Packaging Hokuriku Seishi

Design-partner mills and named references [ASPIRATIONAL — pre-launch].

Profiles

Six mills, six starting points

Each began with a single machine and a single number.

Containerboard · Sweden

Nordkraft Mills

PM4, 400,000 t/yr kraftliner and testliner. Started on break prediction after a quarter with 14 breaks a month; now runs bounded autonomy on stock, chemistry and drying.

Board · Finland

Aurora Board

Folding boxboard with a severe grade-change waste problem across 11 transitions a week. Twin-rehearsed sequencing cut off-spec tonnage by 22%.

Print · Sweden

Ternvik Paper

Coated woodfree with customer claims on gloss and caliper variation. CD profile control took first-pass quality from 91.4% to 96.8%.

Tissue · Canada

Cascadia Tissue

Two tissue machines under a hard energy target. Yankee and hood optimisation delivered 7.9% less steam per tonne without touching crepe structure.

Packaging · Chile

Valle Packaging

Highly variable recovered fibre furnish. Pulp-and-Stock holds freeness inside ±4 CSF across OCC quality swings.

Specialty · Japan

Hokuriku Seishi

Specialty grades with food-contact traceability requirements. Reel genealogy turned release documentation from a shift job into a query.

From the control room

What machine tenders say

Autonomy earns trust one shift at a time. These are design-partner quotes from pilot deployments [ASPIRATIONAL].

"The first thing that convinced the crew wasn't the control — it was the log. You can scroll back and see exactly why it dropped the nip. Nobody argues with a timestamp."

Machine tender · PM4 · Nordkraft Mills

"We had two people who could do a clean 135-to-110 transition. One retired in March. The twin now does the sequencing and the second one supervises it."

Production manager · Aurora Board

"Break prediction was the wedge. Ninety seconds of warning is the difference between a nip trim and four hours of threading."

Process engineer · Ternvik Paper
Run timeline

The run behind the numbers

This is the Nordkraft PM4 transition that the case study is built on.

run_8f21c4 PM4 · 6.8 m trim · 1,180 m/min SUCCEEDED
  1. 01 ingest.grade_target SUCCEEDED 0.8 s

    Mill Orchestrator — Pulled the 110 gsm testliner spec, customer tolerances and the standing energy budget from mill MES; locked the target envelope for the run.

  2. 02 twin.simulate SUCCEEDED 34 s

    Mill Orchestrator — Simulated 48 candidate transition recipes on the as-run paper-machine twin — forming, press, dryer and calender — and ranked them on off-spec tonnes, break risk and steam.

  3. 03 stock.refine SUCCEEDED 2 m 10 s

    Pulp-and-Stock — Stepped refiner specific edge load 1.9 → 1.4 Ws/m and pushed freeness toward 412 CSF while consistency held at 3.4%.

  4. 04 wetend.dose SUCCEEDED 1 m 26 s

    Wetend-and-Chemistry — Retention aid trimmed to 214 g/t and sizing to 1.1 kg/t against live charge and turbidity; first-pass retention recovered to 78% inside 90 seconds.

  5. 05 form.headbox SUCCEEDED 1 m 05 s

    Form-and-Press — Re-cut the slice profile across 78 actuators and set jet-to-wire to 0.994 to hold formation index through the basis-weight ramp.

  6. 06 press.nip SUCCEEDED 48 s

    Form-and-Press — Nip load reduced 620 → 540 kN/m to protect the lighter web; post-press dryness landed at 47.1%.

  7. 07 dry.steam SUCCEEDED 3 m 18 s

    Dry-and-Coat — Re-phased the steam schedule across 6 dryer groups and rebalanced the hood; reel moisture converged to 7.4% ±0.19 2σ at 6.1% less steam than the standing recipe.

  8. 08 inspect.web SUCCEEDED continuous

    Defect-and-Inspect — 18 line-scan cameras streaming; two edge-crack precursors detected at the drive side and cleared by a 40 kN/m nip trim before either propagated.

  9. 09 approve.human APPROVAL 52 s

    Mill Orchestrator — Speed ramp 1,180 → 1,245 m/min exceeded the site autonomy threshold. Held for the machine tender; approved by J. Okonkwo at 04:57:12.

  10. 10 reel.qualify SUCCEEDED 1 m 31 s

    Quality-and-Conformance — Reel R-24188 released: full genealogy written (furnish, chemistry, CD profiles, defect map, operator actions) and checked against grade spec.

Measured

Across design partners

Aggregated pilot results, reconciled against each mill's own baseline [ASPIRATIONAL].

11 m 42 s Grade change on PM4 · baseline 19 m 05 s
6.2 t Off-spec tonnes per transition · baseline 9.8 t
68% Web breaks predicted more than 90 s early
7.9% Less dryer steam per tonne of paper

Figures are design targets and pilot-scoped results [ASPIRATIONAL]. Every number is reproduced from the mill's own reel genealogy, not our telemetry.

Tool calls

The agent shows its work

Every tool invocation, argument and result is written to an immutable, human-readable log — and every reasoning step is expandable. Nothing about a run is hidden from the mill.

tool-call stream · run_8f21c4
  1. 04:51:04mes.read_orders({ machine: "PM4", next_grade: "TL-110" })
  2. 04:51:04ok spec locked · basis 110 g/m² · moisture 7.4% ±0.5
  3. 04:51:05twin.simulate({ candidates: 48, horizon: "18 min" })
  4. 04:51:39ok best recipe #31 · est. off-spec 6.4 t · break risk 0.07
  5. 04:51:40policy.evaluate({ recipe: 31, autonomy: "L3" })
  6. 04:51:40ok 9 writes permitted · 1 write requires human approval
  7. 04:51:41dcs.write_setpoint({ tag: "REF4.SEL", from: 1.9, to: 1.4 })
  8. 04:53:51ok freeness 388 → 412 CSF · consistency 3.4%
  9. 04:53:52chem.dose({ retention_aid: "214 g/t", sizing: "1.1 kg/t" })
  10. 04:55:18ok first-pass retention 71% → 78%
  11. 04:55:19dcs.slice_profile({ actuators: 78, jet_to_wire: 0.994 })
  12. 04:56:24ok formation index 84 · CD basis 2σ 1.7 g/m²
  13. 04:56:25vision.stream({ cameras: 18, model: "webdefect-v7" })
  14. 04:56:41precursor: edge crack risk 0.62 · drive side · 1,412 mm
  15. 04:56:42dcs.nip_load({ delta: "-40 kN/m", zone: "press-2" })
  16. 04:56:58ok edge crack risk 0.62 → 0.09 · web stable
  17. 04:56:59approval.request({ action: "speed_ramp", to: "1245 m/min" })
  18. 04:57:12ok approved by J. Okonkwo (machine tender) · logged
  19. 04:58:44mes.log_reel({ reel: "R-24188", genealogy: "full" })
  20. 05:02:46ok run complete · 11m42s · off-spec 6.2 t · breaks 0

Reasoning trace

Plan → thought → action → observation, exactly as the orchestrator recorded it.

GoalMove PM4 from 135 gsm kraftliner to 110 gsm testliner with zer…

Move PM4 from 135 gsm kraftliner to 110 gsm testliner with zero breaks and under 14 minutes of off-spec production.

PlanSimulate the transition on the twin first. Lead with stock and…

Simulate the transition on the twin first. Lead with stock and chemistry so the furnish is right before the basis weight ramps, then trim forming and press, then re-phase drying. Watch the web continuously; hold the speed ramp for a human.

ThoughtThe standing recipe drops basis weight and speed together. On …

The standing recipe drops basis weight and speed together. On the twin that produces a 3-minute moisture excursion because the dryer section unloads faster than the steam schedule can follow. Sequencing the steam re-phase ahead of the basis-weight ramp removes it.

Actiontwin.simulate(candidates=48) → recipe #31 re-phases steam 40 s…

twin.simulate(candidates=48) → recipe #31 re-phases steam 40 s before the basis-weight ramp and holds nip load until post-press dryness confirms.

ObservationRecipe #31 estimates 6.4 t off-spec against 9.8 t for the stan…

Recipe #31 estimates 6.4 t off-spec against 9.8 t for the standing recipe, with break risk 0.07. Two candidates scored lower on steam but raised break risk above the 0.15 site limit and were discarded.

ActionExecute recipe #31 under autonomy level L3: nine setpoint writ…

Execute recipe #31 under autonomy level L3: nine setpoint writes permitted, speed ramp routed to the machine tender.

ObservationEdge-crack precursor at 1,412 mm drive side at 04:56:41. Nip t…

Edge-crack precursor at 1,412 mm drive side at 04:56:41. Nip trim of −40 kN/m in press-2 cleared it in 16 s without a break.

OutcomeRun complete in 11 m 42 s. 6.2 t off-spec, zero breaks, 6.1% l…

Run complete in 11 m 42 s. 6.2 t off-spec, zero breaks, 6.1% less dryer steam than the standing recipe. Reel R-24188 released with full genealogy.

Use cases

What they had in common

Four patterns showed up in every engagement.

Knowledge loss SUCCEEDED

The two-person problem

In every mill, a small number of people could reliably run the hardest transitions — and at least one of them was within five years of retiring.

Invisible variance SUCCEEDED

Nobody could explain the break rate

Break events were recorded but not characterised. Nobody could say which precursor pattern preceded which break.

Energy pressure SUCCEEDED

A hard target with no slack

Every site had an energy or carbon commitment and had already taken the easy reductions.

Traceability debt SUCCEEDED

Release as a paper exercise

Reel documentation was assembled manually, late, and inconsistently across shifts.

Onboarding

What the first 90 days look like

Same shape at every site.

  1. Mill review

    Half a day on site plus a historian extract. We come back with the wedge that has the shortest payback, in your numbers.

  2. Connect

    Edge node, QCS/DCS connectors, camera integration, historian backfill. Pulpum writes nothing during this phase.

  3. Shadow

    Agents run against live data and record what they would have done. The crew reviews the record without any obligation to act.

  1. Advise

    Recommendations appear in the HMI. Acceptance rate becomes the trust metric that gates the next step.

  2. Supervise

    Scoped writes, each approved. The crew sees that the approval gate is real before autonomy widens.

  3. Review

    Results against baseline, in writing, with the audit log attached.

Autonomy

Four levels, set per agent and per tag

A mill does not go from manual to unattended in one step. Pulpum makes the level explicit, auditable and reversible at any time.

Autonomy levels and the human role at each
LevelWhat the agent doesWhat the human doesTypical time to reach
L1 · AdvisoryRecommends setpoints and explains whyEnters every change manuallyWeek 1
L2 · SupervisedProposes a write; it executes on approvalApproves each write in the HMIWeek 3–6
L3 · BoundedWrites inside tag, rate and magnitude limitsApproves ramps and grade releasesMonth 2–4
L4 · UnattendedRuns the envelope without promptingSets the envelope; reviews the shift recordMonth 6+ [ASPIRATIONAL]
Integrations

It speaks mill, not cloud

Pulpum reads and writes through the systems already on the floor. No rip-and-replace, no parallel historian, no new HMI to learn.

QCS

Valmet IQ, ABB 800xA QCS, Honeywell Experion MX

Profiles, scans, lab results

DCS

ABB 800xA, Valmet DNA, Honeywell Experion, Siemens PCS 7

Setpoint reads and guarded writes

Web inspection

WIS/WMS line-scan, IR and transmission cameras

Frames, defect maps, break replays

Mill MES

SAP PP/QM, ABB cpmPlus, custom historians

Orders, grades, reel genealogy

Historian

OSIsoft PI, Aspen IP.21, InfluxDB

Time-series backfill and replay

Robotics

NVIDIA Isaac, winder and wrapper PLCs

Reel, roll and clamp-truck motion

Identity

Azure AD, Okta, on-prem LDAP

SSO, RBAC, named approvers

Edge

NVIDIA Jetson Orin, IGX, on-prem GPU

Sub-100 ms inference at the machine

See all integrations

Guardrails

An agent that can move a nip needs a leash

Pulpum writes to production equipment. Every capability is scoped, every write is policy-checked, and every action is written to an append-only audit log the mill owns.

  • Bounded action space. Each agent can only write to an explicit tag allow-list, inside per-tag rate and magnitude limits.
  • Policy engine before every write. Autonomy level, shift, grade, interlock state and operator presence are all evaluated before a setpoint moves.
  • Human-in-the-loop gates. Anything above the site threshold — speed ramps, grade releases, safety-adjacent moves — waits for a named approver.
  • Immutable audit log. Append-only, hash-chained, exportable, and retained on the mill's own storage.
  • Hard fallback. Loss of the edge node, the network or the model returns control to the DCS's last known-good state within one scan cycle.
  • Tenant and IP isolation. Furnish recipes, grade models and defect libraries never cross a customer boundary. On-prem deployment available.

Compliance posture

Compliance and certification status
StandardScopeStatus
SOC 2 Type IICloud control plane RUNNING In progress [ASPIRATIONAL]
ISO 27001Company-wide ISMS QUEUED Planned [ASPIRATIONAL]
IEC 62443Mill-edge OT security RUNNING Design-aligned
GDPROperator data SUCCEEDED Compliant
ISO 9001 / FSCQuality + chain of custody records SUCCEEDED Supported

Read the security overview

FAQ

Straight answers

The questions mill managers and process engineers actually ask in the first meeting.

Yes, but only within an explicit tag allow-list with per-tag rate and magnitude limits, and only at the autonomy level your site has set. Level 1 is advisory-only: Pulpum recommends and a human enters everything. Most mills spend their first weeks there before enabling supervised writes.

Get started

Become a design partner

We are taking a small number of additional design-partner mills. The programme is a paid 90 to 120 day pilot on one machine with an agreed baseline and a defined exit.